Refund & Return Policy

At StudioEGA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Clearance or final sale items.
• Products damaged due to misuse or improper handling after delivery.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

• Your refund will be processed to the original payment method.
• Refunds are typically issued within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos of the issue. We will work to resolve the matter as quickly as possible.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

StudioEGA
Email: support@studioega.com
Website: www.studioega.com

Thank you for shopping with StudioEGA. We appreciate your trust and support.